APPLE/QUANTUM RESPONSE TO HARD DISK DRIVE CONCERNS
"Apple Computer, Inc. and Quantum Corporation have been extremely concerned about recent reports of problems with some of the Quantum 40MB and 80MB, 3.5" hard disk drives in Apple products. Together we have investigated this problem thoroughly and have developed a solution. This problem has been corrected, current Apple hard disk drive production is not affected.
The symptoms:
Periodic failure of the system to boot. Under this condition you will see a floppy disk icon with a flashing question mark. When this occurs, turning the system Off, then On usually enables the system to boot properly.
Appearance of a dialog box during operation that states "Cannot Load Finder. This symptom is less common, and again, turning the system Off, then On usually enables the system to resume operation.
Be assured that the boot-up problem is not known to cause a loss of data or applications, nor is it in any way associated with stiction.
The solution:
Together, Apple and Quantum have developed a ready solution to this problem which will be offered through a repair extension program. If you are experiencing the above symptoms, or are concerned about this product, please go to an authorized Apple service provider for more details or to determine your eligibility and need for service. The repair extension program for this problem will be offered for a two-year period, going into effect immediately through October, 1991.
Customers who have paid for an out-of-warranty 40MB or 80MB disk drive exchange since April 1, 1989, may be entitled to reimbursement from Apple. Please contact Apple Customer Relations at (408) 252-APPL for further information. Apple will make every attempt to provide an appropriate solution.
The Quantum drives have had an excellent quality record, and despite this recent boot-up problem, Apple continues to have full confidence in Quantum products."
Developer Services Developers Ask Each Other General Discussion 10-3-89
